HubSpot Platform Consulting Certification

Scenario: You’re discussing platform goals with your prospect for the first time, and they suddenly start expressing doubt about some of the ideas you’ve suggested. While it seemed like they were initially excited about cancelling unnecessary SaaS app subscriptions, they’re worried about the downstream impact on their business. How do you reassure them and avoid derailing your discussion?

Remind them that this is just an exploratory discussion, and that you won’t make any decisions without thoroughly understanding each