Imagine you’re a furniture retailer who sends weekly emails to your subscribers. You’ve created segments based on their purchase history and include their first name in the email body. Your email includes a CTA that reads, “Click here.” Your open rates are high-performing, but your click-through rates are low. Which of the following is the most viable reason?

  • You’ve sent emails without consent.
  • Your CTA’s copy is generic.
  • You’ve used segmentation improperly.
  • You’ve forgotten to utilize personalization.

The correct answer is:

  • Your CTA’s copy is generic.

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