Zoho Assist: The Ultimate Remote Access Software

Top-notch customer support not only requires 24/7 phone support, but sometimes, you need to go beyond that. If your clients run into some issues and resolving them over the phone seems impossible, what would you do? 

What if you could remotely access the computer, share screens, and resolve issues in real time? That sounds promising, right? 

Yes, you can establish a secure connection and work on any computer with Zoho Assist. Redefine your customer service policy with live support anytime, from anywhere. 

What is Zoho Assist?

Zoho Assist is a robust remote access software by Zoho. It provides complete cloud-based remote support using a secure gateway. It will allow your technicians to provide seamless support to your customers or employees from a distance.

The remote and unattended access means that your technician will be able to access the target device and take control of it at any time. It provides seamless remote support not only to your mobile devices but also creates a connection between any combination of operating systems (e.g. Android, Mac, Windows, and so on). Consequently, it makes your administrative work easier and more flexible, which modern business demands.

How does Zoho Assist Work?

It allows a technician or IT admin to work as a virtual assistant to the customers. Unlike other conventional remote desktop software, you don’t need sensitive credentials to conduct the session. However, you can access other devices using Zoho Assist in two ways—

Attended Remote Support: 

Attended support sessions or on-demand support requires the end user to be physically present. The client from the end-user point has to allow access to conduct any support session. Usually, this session is triggered through a run-time application after receiving an invitation.  It does not require any pre-installed application and can be accessed upon authorization. 

Unattended Remote Support: 

As the name suggests, it’s the opposite of Attended Remote Support. The device requires an application to be installed; hence, the technician can access it without immediate authorization. However, the end-user has to tweak the settings to allow uninterrupted access for any support necessary. Unlike the Attended Remote Support, the application remains in the device for seamless access anytime, from anywhere. But this doesn’t cause security and privacy concerns, as you can set custom time-out options. 

What are the Features of Zoho Assist?

Ensure seamless customer support during on-demand attended remote sessions. Zoho Assist is well-equipped with the following features:

• File transfer up to 5 GB
• Instant chat
• Schedule a remote support session
• Multi-monitor navigation without glitches
• Voice and video chat
• Reboot and reconnect
• Swap screen

In the absence of remote customers, Zoho virtual assistant would ensure computer management. It is well-armed with the following features:

• Bulk deployment
• Diagnostic tools
• Remote power options
• Wake on LAN
• Session recording
• Session Confirmation

The user can start a remote support session within a few moments. So your customers won’t need to wait for ages. The following features are there:

• Action log viewer
• Web-based solution
• Two-factor authentication
• Inactive session timeout
• SSL and 256-bit AES encryption
• Firewall friendly

You can use Zoho Assist as a platform to host meetings, training sessions, or presentations. It is designed with the following features:

• Schedule session
• Swap screen
• Annotation
• Mobile support

Zoho Assist helps you to customise your app according to your needs. You can work with Zoho CRM consultants to customise the app according to your needs. Customisation could occur in the below fields: 

• Customer widget
• Rebranding
• User management
• Departments
• Email Templates
• Reports

Zoho Assist CRM developers designed this in such a way so that you can leverage integrations. It satisfies different business needs through different solutions to keep the business rolling.

Zoho Assist Pricing

You might never believe that Zoho came up with jaw-dropping pricing compared with other similar software. For your convenience, Zoho is offering you a 15-day free trial to make a perfect judgment. It came up with two plans: remote support and unattended support.

Compared to other similar tools for remote support, Zoho Assist is more affordable and convenient to use. 

How Secure is Zoho Assist?

Don’t worry about security and privacy since it is designed with two-factor authentication. The transmission is AES-256-bit encrypted, the military-grade security system.

What are the Zoho Assist Competitors and Alternatives?

In this competitive dynamic world, Zoho Assist remote desktop service turned out to win the hearts and trust of both the CRM vendors and customers. Therefore, it managed to secure and outspread its roots in the software business world. However, alternatives exist. Some of Zoho Assists’ top competitors include TeamViewer, AnyDesk, ConnectWise Control, and VNC Connect. 

For Small Businesses:

If you are looking for alternatives for small businesses, then you can think about the following alternatives. 

• AnyDesk
• VMwareFusion
• Splashtop SOS
• Splashtop Business Access
• N-able Take Control (formerly SolarWinds Take Control)
• ISL Light
• GoToMyPC
• Chrome Remote Desktop
• ConnectWise Control (formerly ScreenConnect)
• LogMeIn Pro

Medium-Sized Business:

If you are looking for alternatives for medium-sized businesses then you can look for the following alternatives.

• AnyDesk
• VMwareFusion
• Splashtop SOS
• BeyondTrust Remote Support (Legacy)
• GoToMyPC
• Chrome Remote Desktop
• ConnectWise Control (formerly ScreenConnect)
• LogMeIn Pro
• LogMeIn Central
• Remote Desktop Manager

Large Enterprises:

For large enterprises, you can consider the following alternatives.

• VMwareFusion
• BeyondTrust Remote Support (Legacy)
• Chrome Remote Desktop
• Remote Desktop Manager
• TeamViewer
• SolarWinds
• Dameware Remote Support (DRS)
• LogMeIn Rescue
• Parallels Desktop
• Apple Remote Desktop
• Cisco Webex Support

If you are still in a dilemma about your judgment then you can give Zoho Assist a try.

Zoho Assist Integration with  Zoho CRM Account

Some might find it intimidating the thought of using this app separately. But don’t worry— you can use it alongside your Zoho CRM. Head out to Zoho Marketplace and install Zoho Assist integration today.

However, if you find it perplexing to go through the installation and configuration process, don’t forget to hire the best Zoho CRM consultants.

Once configured, you can easily start a remote support session or screen-sharing session seamlessly. With Zoho remote support sessions, you are creating a platform for your assigned technicians to fix unwanted issues. 

Summary

Zoho Assist is cloud-based remote support software. It provides both an attended and unattended support system. It would help you to enjoy wider connectivity and accessibility. Furthermore, it would also help you to minimise your maintenance cost, minimise churn rate, and allow you to be more efficient. It comes with a very affordable price and also has a number of features to help your business. Hence you can put your maximum focus on improving the quality of customer service.